WHY IS REVERB CASHLESS?
Contactless payment has become the norm in the special event industry. It means employees don’t have to handle cash (yuck, its dirty!) and you get the ease of simply tapping your wristband or credit card for payment.
DO I HAVE TO ACTIVATE MY WRISTBAND BEFORE ARRIVING?
While you won’t be issued your wristband before arrival, Pre-Festival Activation Registration is HIGHLY RECOMMENDED. You will be able to activate your wristband onsite, but to avoid long lines we recommend creating your account and securely inking your bank card before arrival.
CREATE YOUR ACCOUNT HERE!
IS THERE ANY WAY TO USE MY CREDIT CARD DIRECTLY?
Yes! Credit Cards with a chip will be accepted at all Cashless locations. Our non-food vendors (hats, clothing, jewelry, mechanical bull) will often take your credit card and cash but your wristband can’t be used there.
WHICH VENDORS ONSITE ARE GOING CASHLESS?
All food vendors, The Shirt Shack, and Bars.
WHAT IF I WANT TO PAY WITH CASH?
No problem - you do not need a card. Simply visit us at activation (near the Nicolet Law Main Gate) and with the support of a cashier you can pre-load cash onto your wristband. Load as much as you want onto the wristband then come back to activation at the end of the festival and get refunded what you don’t use.
IS MY CREDIT CARD INFORMATION ON MY WRISTBAND?
There is no credit card data that is stored on-site or locally on the wristband. All data is stored off-site in a PCI-compliant vault.
WHAT IF I LOSE MY WRISTBAND?
Visit activation and inform them of your lost wristband. Each wristband is securely attached to the card using the UID. A wristband is made more secure with a PIN code verification to prevent that wristband from being used if found. If you did not opt in for pin code verification, your wristband can be located and blocked in the POS system from further use by searching by your name and the last four digits of your card.
HOW LONG DOES MY WRISTBAND STAY ACTIVE?
Wristbands are only active for the duration of the event and cannot be used in any other event or location.
DOES MY PIN CODE HAVE TO MATCH THE PIN CODE FOR MY CREDIT/DEBIT CARD?
No. The pin code can be any unique set of four digits. It does not have to be the same pin as your debit/credit card.
WHAT IF I FORGET THE PIN CODE I CHOSE?
If you forget your pin code, you can repeat the activation process and it will override the previous pin selection.
HOW DOES TIPPING WORK WITH THIS SYSTEM?
Just like any other POS system, you'll select your tip amount on the check-out screen before confirming the transaction. Tips are completely customizable and optional.
MY CARD DOES NOT HAVE A CHIP, WHAT DO I DO?
Cards without chips are NOT accepted. if you are planning on linking your card onsite. Please come prepared with cash to load onto your wristband or complete the activation process online prior to arriving.
WHAT IF I NEED TO SWITCH THE DEBIT/CREDIT CARD LINKED TO MY WRISTBAND?
You can change your debit/credit card at any time by logging into your account and updating your debit/credit card details.
WHY DO I HAVE TO RE-REGISTER FOR A CASHLESS ACCOUNT?
Our cashless payments vendor, Billfold, recently made a change to their payment processor they are using for Country Jam. As a result, if you registered for an account prior to July 12 you will need to re-register at your earliest convenience. Rest assured, nothing was compromised, this is simply a requirement of us switching to a new processor. Please contact Support@billfoldpos.com if you have any questions.
LOADING YOUR WRISTBAND WITH CASH?
Perfect. Find an RFID CASHIER inside the concert bowl to load your cash onto your wristband for payments. Unused cash may be reimbursed [during the event only] via the RFID Cashiers.